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Auto dialer software is a tool that automates the process of dialing phone numbers and connecting calls for various purposes such as telemarketing, customer service, lead generation, and more. There are several types of auto dialer software available, each with its own features and capabilities. Here are some common types of auto dialer software along with their features:
Preview Dialer
• Displays caller information before initiating the call.
• Allows agents to review customer details and prepare for the conversation.
• Provides more control to agents over call initiation
• Allows agents to review customer details and prepare for the conversation.
• Provides more control to agents over call initiation
Power Dialer
• Automatically dials a list of phone numbers one after the other.
• Reduces agent downtime by eliminating manual dialing.
• Can be configured to dial a certain number of lines simultaneously for optimal efficiency.
• Reduces agent downtime by eliminating manual dialing.
• Can be configured to dial a certain number of lines simultaneously for optimal efficiency.
Predictive Dialer
• Uses algorithms to predict agent availability and call success.
• Automatically dials multiple numbers at once and connects the call to an available agent.
• Adjusts call volume based on call answer rates to optimize agent productivity.
• Automatically dials multiple numbers at once and connects the call to an available agent.
• Adjusts call volume based on call answer rates to optimize agent productivity.
Progressive Dialer
• Similar to predictive dialing, but it only dials as many calls as there are available
agents.
• Prevents abandoned calls and maintains a more controlled call flow
• Prevents abandoned calls and maintains a more controlled call flow
Voice Broadcast Dialer
• Sends pre-recorded messages to a list of contacts.
• Ideal for delivering announcements, reminders, or promotional messages.
• Can include options for recipients to connect to live agents or respond with touch-tone input.
• Ideal for delivering announcements, reminders, or promotional messages.
• Can include options for recipients to connect to live agents or respond with touch-tone input.
Auto Attendant
• An automated system that greets callers and provides options through menu
prompts.
• Routes calls to the appropriate department or agent based on caller input.
• Can handle basic inquiries and tasks without agent intervention.
• Routes calls to the appropriate department or agent based on caller input.
• Can handle basic inquiries and tasks without agent intervention.
Click-to-Dial
• Integrates with CRM or other software to allow agents to initiate calls with a
single click.
• Increases efficiency by reducing manual dialing and errors.
• Increases efficiency by reducing manual dialing and errors.
Manual Dialer
• Allows agents to manually dial phone numbers.
• Offers control over call initiation for more personalized interactions.
• Typically used when individualized attention is required for each call.
• Offers control over call initiation for more personalized interactions.
• Typically used when individualized attention is required for each call.
Multi-channel Dialer
• Supports dialing across multiple communication channels such as voice, SMS,
email, and more.
• Offers a unified platform for reaching customers through their preferred channels.
• Offers a unified platform for reaching customers through their preferred channels.
When choosing auto dialer software, consider your specific requirements, the scale of your operations, integration needs, and compliance with relevant regulations like the Telephone Consumer Protection Act (TCPA) if you’re operating in the United States. Always ensure that the chosen software aligns with your business goals and legal obligations.