PROGRESSIVE DIALER: Super cost-effective, Best for campaigns where the reaching to customer cost is high such as fundraising, collections.

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2233, East Tower ,Argentia Road , Mississauga, ON

info@cybellsdialer.com

+1 905 923 6503

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Cybells Dialer Software

Cloud Contact Center Solutions

  • Predictive Dialer
  • Power Dialer
  • Progressive Dialer
  • Manual Dialer
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CYBELLS DIALER

At Cybells, we are dedicated to transforming the way businesses engage with their customers through our cutting-edge cloud contact center software. As a leading innovator in the industry, we empower organizations to create seamless and exceptional customer experiences while streamlining their communication processes with Cybells Dialer Software. Do you want to eliminate the tedious task of manually dialing? Are you very low in resource efficiency and want to maximize your sales leads? Cybells Dialer is the best option. It has the advanced algorithm to heighten your revenue and resources efficiency.

Cybells Dialer Core Versions

Predictive Dialer

Uses algorithms to predict agent availability and call success.
Automatically dials multiple numbers at once and connects the call to an available agent. Adjusts call volume based on call answer rates to optimize agent productivity.

Preview Dialer

Preview Dialer displays caller information before initiating the call.
Allows agents to review customer details and prepare for the conversation. Provides more control to agents over call initiation. Best for seamless customer experience.

Power Dialer

Automatically dials a list of phone numbers one after the other.
Reduces agent downtime by eliminating manual dialing. Cybells Power Dialer Can be configured to dial a certain number of lines simultaneously for optimal efficiency.

Progressive Dialer

Progressive Dialer is similar to predictive dialing,
but it only dials as many calls as there are available agents. Prevents abandoned calls and maintains a more controlled call flow. This version of Cybells Dialer Software boosts productivity.

Voice Broadcast Dialer

Sends pre-recorded messages to a list of contacts.
Ideal for delivering announcements, reminders, or promotional messages. Can include options for recipients to connect to live agents or respond with touch-tone input.

Cybells Auto Attendant

Cybells Auto Attendant is an automated system that greets callers and provides.
options through menu prompts. Routes calls to the appropriate department or agent based on caller input. It can handle inquiries and tasks without agent intervention.

Click-to-Dial

Cybells Dialer Integrates with any CRM or other software to allow agents.
to initiate calls with a single click. This Increases efficiency by reducing manual dialing and errors. Cybells Click-to-Dial solution boost up overall efficiency of contact centers.

Manual Dialer

Cybells Manual Dialer allows agents to manually dial phone numbers.
Offers control over call initiation for more personalized interactions. Typically used when individualized attention is required for each call.

Omni-channel Dialer

Cybells Omni-channel Dialer supports dialing across multiple.
Communication channels such as voice, SMS, email, and more. Offers a unified platform for reaching customers through their preferred channels.

Hosted PBX

Cybells Hosted PBX (Private Branch Exchange) is a modern.
Telecommunications solution that provides businesses with a sophisticated phone system without requiring the installation and maintenance of physical hardware on-site.
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User-Friendly

Cost-Effective

Customizable

Pay-as-You Go

No Contract

+ Trusted by
Businesses Worldwide Most-Efficient and Cost Effective Dialer Software
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Cybells Dialer

Core Features

Cybells Cloud Contact Center Software offers a wide range of features designed to enhance customer service, improve agent efficiency, and streamline communication. Here are some common features you might find in Cybells Dialer.
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Multichannel Communication

Cybells Cloud Contact Center Software supports various communication channels such as voice calls, email, chat, social media, SMS allowing customers to interact using their preferred method.

Automatic Call Distribution (ACD)

ACD directs incoming calls to the most appropriate agent based on predefined criteria, such as skills, availability, and historical performance. Cybells Dialer ACD feature adds terrific values to your communication platform.

Interactive Voice Response (IVR)

IVR systems use automated menus to guide callers to the right department or information, reducing the need for agent intervention in simple inquiries. Our Dialer Software gives you options for customizable IVR.

Skills-Based Routing

This feature assigns calls to agents with the most relevant skills or knowledge to address the customer's issues effectively. Cybells Dialer Skilled-Based-Routing aspect enhances customer experience and services excellence.

Call Recording and Monitoring

Our Cloud Contact Center Software provides the ability to record and monitor calls for quality assurance, training, and compliance purposes. This feature is very important to achieve brilliance and excellence.

Real-Time Analytics and Reporting

With Cybells Dialer Software supervisors and managers can access real-time data on call metrics, agent performance, queue lengths, and more to make informed decisions and optimize operations.

CRM Integration

Integration with customer relationship management (CRM) systems allows agents to access customer data and interaction history, providing a more personalized and efficient customer experience.

Call Scripting

Cybells Dialer software includes scripting tools that guide agents through interactions, ensuring consistent and accurate customer service. We offer customizable call scripting options to make a difference.

Quality Management

Supervisors can evaluate and score agent interactions, providing feedback and coaching to enhance performance.

Agent Performance Analytics

Tools for monitoring agent performance, tracking metrics like average handle time, first-call resolution, and customer satisfaction scores.

Workforce Management

This feature helps with scheduling, forecasting, and managing agent shifts and breaks to ensure optimal staffing levels.

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Remote Agent Support

Cloud-based solutions are well-suited for remote and distributed teams, allowing agents to work from different locations while maintaining connectivity and performance.

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Integration with Third-Party Apps

Cloud contact center software can integrate with other business tools, such as ticketing systems, knowledge bases, and communication platforms, for a seamless workflow.

Real-Time Collaboration

Agents and supervisors can collaborate in real time using chat or internal messaging to solve complex issues quickly.

Customer Surveys and Feedback

After interactions, customers can be automatically sent surveys to gather feedback and measure customer satisfaction.

PCI Compliant

Robust security features and compliance options are essential to protect customer data and adhere to industry regulations. We can help you to achieve PCI compliance.
These are just some of the many features available in our cloud contact center software. The specific features you choose will depend on your organization's needs, goals, and the nature of customer interactions. Our Dialer Software is highly customizable accordingly to individual business requirements.

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Broadcast with Pre-Recorded Messages

AMD calls
ACD Queues
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Internet chat
Internal chat
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We are Trusted
15+ Countries Worldwide

Moonkle LTD,
Moonkle LTD,
Client of Company
"Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Patience. Infinite patience. No shortcuts. Even if the client is being careless. The best part...always solving problems with great original ideas!."
SoftTech,
SoftTech,
Manager of Company
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."
Moonkle LTD,
Moonkle LTD,
Client of Company
"Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Patience. Infinite patience. No shortcuts. Even if the client is being careless. The best part...always solving problems with great original ideas!."
SoftTech,
SoftTech,
Manager of Company
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."